Terms of Service

1. About Us

Sattar Direct is a trading name of Sattar Distribution Limited, a company registered in England and Wales.

Company Number: 16129162
Registered Office: Suite 3.5, Gateway House, Styal Road, Manchester, M22 5WY, United Kingdom
VAT Number: GB495986702

2. Eligibility to Use the Site

To purchase from our website, you must:

• Be at least 18 years old, and
• Have a valid payment method that we accept.

By placing an order, you confirm that all details you provide are true and accurate.

3. Products and Availability

We take care to ensure all products, descriptions, and images are accurate, but:

• Colours and packaging may vary slightly from what you see on your screen.
• All products are subject to availability.
• We reserve the right to change or discontinue products at any time without notice.

If an ordered item is unavailable, we will inform you and offer an alternative, a delay, or a refund.

4. Prices and Payment

• All prices are listed in GBP (£) and include VAT where applicable.
• Delivery charges are displayed separately during checkout.
• Payment must be made at the time of order using accepted payment methods (e.g. debit/credit card, PayPal, trade account).
• We reserve the right to cancel any order where payment is not successfully authorised.

5. Order Acceptance

Your order represents an offer to purchase.

A contract is formed only when we send you an Order Confirmation Email indicating that your order has been accepted and dispatched.

We may decline an order if:

• Products are out of stock,
• There is a pricing or listing error, or
• We reasonably suspect fraudulent activity.

6. Delivery

• We deliver across the UK and may offer international delivery where stated.
• Estimated delivery times are provided during checkout and may vary due to courier delays or external factors.
• Title and risk in goods pass to you once the order is delivered to your address (or your nominated recipient).

7. Returns and Cancellations

Please refer to our Returns Policy for full details.

In summary:

• You have a 14-day legal right to cancel most online purchases under the Consumer Contracts Regulations 2013.
• We extend this to a 30-day return period for added flexibility.
• Faulty or damaged items are covered under the Consumer Rights Act 2015.

8. B2B Sales (Trade Accounts)

For business customers, the following applies:

• The statutory consumer cancellation rights do not apply.
• Returns and replacements are at our discretion, except in the case of defective or mis-supplied goods.
• Payment terms and delivery schedules are as agreed in your trade contract or invoice.

9. Intellectual Property

All website content, including text, graphics, logos, images, and product data, is owned or licensed by Sattar Distribution Limited.

You may not copy, reproduce, or use any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss arising from your use of the website or products.
• Our total liability for any claim shall not exceed the price paid for the product in question.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Privacy & Data Protection

We respect your privacy and handle your data in accordance with the UK GDPR and Data Protection Act 2018.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Promotions & Discount Codes

• Promotional offers and discount codes cannot be combined unless stated.
• We reserve the right to modify or withdraw offers at any time without notice.
• Discounts apply only during the advertised period and while stock lasts.

13. Governing Law & Jurisdiction

These Terms are governed by English law.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms occasionally to reflect business or legal changes.
The latest version will always be available on our website, and your continued use of the site implies acceptance of any updates.

15. Contact Us

If you have any questions about these Terms or your purchase, please contact us:

Email: info@sattardistribution.com
Suite 3.5, Gateway House, Styal Road, Manchester, M22 5WY, United Kingdom